Refund Policy

1. Overview

This Refund Policy explains how subscriptions, cancellations, and refund requests are handled for the Animy website (animy.ai) and related applications and services (the "Service"), operated by Individual Entrepreneur Atambaev Nurbek Kerimovich ("Animy," "we," "us," or "our").

This Refund Policy is part of our Terms of Service. By subscribing to a paid plan, you agree to this Refund Policy.

2. Subscription Structure

Animy offers a free tier with limited capacity and paid subscription plans (Plus and Pro) with greater monthly capacity. Plans are available in weekly, monthly, and annual billing periods. Current pricing is displayed within the Service before checkout and may vary by region based on automatic localization. All prices are in USD unless otherwise indicated.

No free trial is currently offered for paid plans. The free tier serves as the evaluation experience.

3. Payment Processing — Dodo Payments as Merchant of Record

All payments and subscriptions are processed by Sarvapanchhi Technologies Private Limited (operating under the trade name "Dodo Payments") acting as Merchant of Record. This has direct consequences for billing and refunds:

• Dodo Payments, not Animy, is the seller of record for every transaction;
• Dodo Payments charges your payment method and issues your invoice or receipt;
• Dodo Payments collects and remits applicable VAT or sales tax in your jurisdiction;
• Dodo Payments, not Animy, appears on your bank or card statement;
• Refunds, when granted, are processed by Dodo Payments and credited back to the original payment method.

You can manage your subscription, request a refund, and contact billing support through your Animy account's billing page, which redirects to Dodo Payments' secure customer portal.

4. Cancellation

You may cancel your paid subscription at any time. You can cancel through:

• Your Animy account settings (subscription management page);
• Your Animy account's billing page, which opens Dodo Payments' secure customer portal;
• Contacting us at team@animy.ai.

Upon cancellation:

• Your subscription remains active until the end of the current billing period;
• You retain access to all paid features until the end of the period you have already paid for;
• No further charges will be made after the current billing period ends;
• Your account automatically reverts to the free tier at the end of the paid period.

5. Refund Policy

Animy is a digital service with substantial per-use computational costs. Each stylization and animation triggers paid third-party AI processing on our side. As a general rule:

Subscription payments are non-refundable once the billing period has begun and any usage has occurred.

This means:

• No partial or prorated refunds will be issued for unused portions of a billing period;
• Cancellation does not entitle you to a refund of the current period;
• Subscription fees are charged in advance and are non-refundable regardless of how much capacity you use, except as set out below.

6. When Refunds Are Available

Refunds may be available in the following limited circumstances:

6.1 Statutory Consumer Rights (EU, UK, and Equivalent)

Where applicable consumer-protection law grants you a statutory right of withdrawal — for example, the 14-day cooling-off right for distance contracts under European Union and United Kingdom consumer law — that right is honored and prevails over the general no-refund rule. Note that under the same laws, the right of withdrawal does not apply once digital content has been supplied with your prior express consent and acknowledgment that the right is thereby lost. By generating a stylized image or animation, you may be deemed to have consumed digital content for the purposes of these laws.

Where you have a valid statutory refund right that has not been lost, contact us at team@animy.ai or open the billing portal from your Animy account's billing page. Dodo Payments, as Merchant of Record, will process the refund.

6.2 Billing Errors

If you were charged incorrectly due to a technical or processing error, contact us at team@animy.ai or open the billing portal from your Animy account's billing page. Verified billing errors will be refunded.

6.3 Duplicate Charges

If you were charged more than once for the same billing period, the duplicate charge will be refunded.

6.4 Material Service Outage

If a material and extended outage of the Service (as determined by Animy in good faith) prevented you from using the Service for a significant portion of your billing period, we will review your case and may issue a partial or full refund at our discretion.

6.5 Other Circumstances

Outside the categories above, refund decisions are at Animy's sole discretion. Animy and Dodo Payments each reserve the right to grant a refund in an individual case without that decision establishing a general policy.

7. How to Request a Refund

To request a refund, contact either:

• Animy directly at team@animy.ai — we will coordinate with Dodo Payments on your behalf;
• Dodo Payments' secure customer portal, accessed from your Animy account's billing page.

Please include:

• The email address associated with your account;
• The date and amount of the charge;
• A description of the reason for your request;
• Any relevant screenshots, transaction IDs, or supporting information.

We will review and respond to refund requests within a reasonable timeframe (typically 7 business days). Refunds, when approved, are credited back to the original payment method by Dodo Payments and may take an additional 5–10 business days to appear, depending on your bank or card issuer.

8. Chargebacks and Payment Disputes

If you have a billing concern, please contact us or Dodo Payments first. We are committed to resolving legitimate issues. If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us or Dodo Payments, we reserve the right to:

• Suspend or terminate your account pending resolution of the dispute;
• Provide transaction records and usage data to Dodo Payments and to the payment processor in response to the dispute;
• Permanently terminate the account if the chargeback is determined to have been filed in bad faith.

9. Account Termination for Policy Violation

If your account is terminated by Animy for violation of our Terms of Service or Acceptable Use rules, no refund will be issued for any remaining subscription balance. Termination for policy violation constitutes forfeiture of all paid subscription fees.

10. Price Changes

We may change subscription prices at any time. Existing subscribers will be notified in advance, and the new pricing will apply at the start of the next billing period after the notice period. You may cancel before the new pricing takes effect.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. Material changes will be reflected by updating the Effective Date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact

For questions about billing, cancellations, or refund requests, you can contact:

Dodo Payments' secure customer portal is accessible from your Animy account's billing page.

Animy:

This Refund Policy was last updated on May 17, 2026.